Privacy Policy

At Maison Carré, we value your trust.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, place an order, or engage with our services.

We operate with care, discretion, and respect for every customer who chooses our limited edition silk scarves, cashmere pieces, silk twillies, and curated gift sets.

By using our website, you agree to the practices described below.

1. INFORMATION WE COLLECT

We collect only the information necessary to process orders and improve your experience.

This may include:

  • Full name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Order history and preferences
  • Device, browser, and usage data (for website analytics)

We do not store full credit/debit card details on our servers.

2. HOW WE USE YOUR INFORMATION

Your information is used to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Provide customer service and order updates
  • Manage returns, refunds, and exchanges
  • Improve website performance and user experience
  • Send marketing communications (only if you opt in)

We do not use your information for any unrelated or unauthorized purpose.

3. ACCOUNT & ORDER SECURITY

All transactions are encrypted and processed through secure third-party payment gateways.

We take reasonable measures to protect your personal data against unauthorized access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute protection.

4. SHARING OF INFORMATION

We do not sell or rent your personal data.

We only share necessary information with trusted third parties, including:

  • Payment processors (for secure transactions)
  • Shipping and logistics providers (for delivery)
  • IT and website service providers (for site functionality)

These partners are required to handle your data responsibly.

5. MARKETING & COMMUNICATIONS

If you subscribe to updates, you may receive emails about:

  • New limited edition collections
  • Seasonal launches
  • Gift guides and curated stories

You can unsubscribe at any time using the link provided in emails.

We only send marketing communications with your consent.

6. SHIPPING POLICY

All Maison Carré orders are carefully prepared and shipped from our fulfillment partners.

Processing time is typically 1–3 business days, unless otherwise stated for limited releases or seasonal drops.

Estimated delivery times:

  • Europe (incl. UK): 3–7 business days
  • USA: 5–10 business days
  • International: 7–14 business days

Shipping times may vary depending on destination and customs clearance.

Once your order is dispatched, you will receive tracking details via email.

Custom duties or import taxes (if applicable) are the responsibility of the customer.

7. RETURN POLICY

Due to the limited nature of our collections, returns are accepted under the following conditions:

  • Return request must be made within 14 days of delivery
  • Items must be unused and in original packaging
  • All tags and packaging must remain intact

Non-returnable items include:

  • Personalized NFC gift items (once customized or activated)
  • Final sale or limited edition pieces marked as non-returnable
  • Gift sets with personalization

We reserve the right to refuse returns that do not meet these conditions.

8. REFUND POLICY

Once returned items are received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time is typically 5–10 business days

Original shipping fees are non-refundable.

Refunds may be adjusted if items show signs of use or missing components.

9. EXCHANGE POLICY

We offer exchanges subject to availability.

Exchanges are allowed for:

  • Alternative designs within the same collection
  • Size or variation adjustments (if applicable)

Due to the limited nature of our collections, exchanges cannot always be guaranteed.

10. ORDER CANCELLATION

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

We reserve the right to cancel orders in cases of:

  • Payment failure
  • Suspected fraud
  • Product unavailability

11. PRODUCT INFORMATION & AVAILABILITY

All products are part of limited or seasonal collections.

Availability is not guaranteed once an item is sold out.

Due to the nature of silk and cashmere craftsmanship, slight variations in color, texture, or finish may occur. These are not defects but part of artisanal production.

12. INTELLECTUAL PROPERTY

All content on this website, including designs, product imagery, text, branding, and visuals, is the property of Maison Carré.

No content may be copied, reproduced, or distributed without written permission.

13. NFC PERSONALIZED GIFT FEATURE

Select Maison Carré products include an optional NFC-enabled gifting feature.

If activated:

  • The sender may attach a private digital message
  • The message is accessible only to the recipient via NFC tap
  • Messages are stored securely and remain private

Customers are responsible for the content they choose to include in personalized messages.

Maison Carré neither accesses nor modifies private NFC messages after creation.

14. DATA RETENTION

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Improve services

After this period, data is securely deleted or anonymized.

15. COOKIES & TRACKING

Our website uses cookies to:

  • Improve browsing experience
  • Analyze website traffic
  • Personalize content

You may disable cookies through your browser settings, though some features may not function properly.

16. INTERNATIONAL USERS

As we serve customers globally, your data may be processed outside your country of residence.

We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a revised date.

18. CONTACT US

If you have any questions about this Privacy Policy or your personal data, you may contact us through the support details provided on our website.

Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose.
  • Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Maison Carre LLC Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.

2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Info@maisoncarre.store

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.